We are committed to sustainability and use eco-friendly materials and packaging whenever possible. Our products are designed to be durable and long-lasting, reducing the need for frequent replacements.

Coffee mugs are not dishwasher safe. Please handwash.

To ensure the longevity of your handmade items, we recommend gentle handwashing with mild soap and avoiding exposure to extreme temperatures or harsh chemicals. For specific care instructions, please refer to the product description.

We only offer standard delivery options. Standard delivery typically takes 5-7 business days. This does not include order processing time.

All orders under $30 have a flat rate shipping fee of $5. Anything over $30 ships for free.

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website.

Once we receive your returned item, it will take 5-7 business days to process your return and issue a refund.

You can return items within 30 days of receipt for a full refund. Items must be in their original condition and packaging.

To initiate a return, please email katie@glimmerandgloom.com

Return shipping costs are the responsibility of the customer unless the item is defective or incorrect. In such cases, we will cover the return shipping costs.